K&G Stores is a discount chain.Â I don’t know the specifics of how and where it appears, but it is somewhat similar in style to Ross or Marshall’s; it is owned by the Men’s Wearhouse chain.
K & G stores : two parts brilliant to one part awful. The two parts of brilliant: tons of high and low end designers, including a significant and unique selection of plus size clothing at discount prices. I think they may actually have close to an equal amount of plus size to straight size in their Roseville, Minnesota store. The second part brilliant? They have a tailor in the back of the shop by the dressing rooms. So you can get that gap in those otherwise perfect jeans addressed, or that hem raised, right there. Iâ€™ve never heard of a discount clothing retailer that offers full service before â€“ itâ€™s a mind blowing concept.
The third part of awful, however, is why the K&G store chain is peforming so badly that Menâ€™s Wearhouse has called in a consultant to improve their performance.
It takes FOREVER to pay for something.
Seriously â€“ even on the days that there is no line at all, the questions about loyalty programs, receipts, identifiers, bags, not bags, credit, debit â€“ they lead to a minimum of 20 minutes spent at the cash register. Iâ€™m an organized customer. I have my cards ready. I have my cash ready. I know how I want to pay. Last Saturday, I went to buy a single shirt off of clearance and the ticker got up to 35 minutes before I could leave with my single $5.00 clearance shirt. Itâ€™s an awesome shirt but Iâ€™m not sure it merited that much of my time. It doesnâ€™t matter if I come in on a Saturday â€“ prime time â€“ or on a Wednesay afternoon â€“ slow time. The computers are slow; once I thought I heard the dial up ring tones when the cashier processed my credit card. Also, why even do the debit system? Itâ€™s especially concerning in the location theyâ€™re at â€“ K&G shares the mall space with Marshallâ€™s (owned by TJ Maxx) and they do much the same thing with more than just clothing. The speed difference at checkout â€“ even with the same loyalty programs that customers donâ€™t care much about â€“ is significant. Iâ€™m usually done in 2-3 minutes.
Iâ€™d shop there a lot more if it went faster â€“ I love what I find. I love the full service avaialable. The pricing delights me, as do the neatly boxed menâ€™s bow ties. But if itâ€™s going to take me as long as it would to read a magazine article (and there are no magazines around) I will probably take my business elsewhere. I just donâ€™t have the time to spare!